Description

This opportunity is for Noida new office and since KGSMPL is not present in Noida this position will be hired under KGSMPL Gurgaon location.

Experienced qualified in Audio/Video and collaboration services to manage AV endpoints and oversee daily AV operations.

Responsibilities

- Strong knowledge and administration experience in Audio/Video Conference infrastructure platforms.

- In-depth understanding of hardware platforms, including Microsoft Teams Rooms and Webex audio and video conferencing solutions.

- Experience in Microsoft Teams Room and Webex setup, configuration, and troubleshooting.

- Hands-on experience in AV device integrations, including Crestron, Lightware, DSPs, and Clear One equipment.

- Troubleshoot, analyse, and manage critical and high-priority tickets related to video conferencing issues.

- Handle setup, configuration, and troubleshooting for large-scale town halls in hybrid mode.

- Oversee training room AV setup, ensuring seamless audio/video performance.

- Develop and maintain standardized configurations for video endpoints and prepare knowledge base documentation.





- Create and maintain operations documentation, including server and endpoint configurations.

- Conduct daily system health checks and proactively identify potential issues.

- Assist with AV/VC services during executive meetings, town halls, and multiparty conferencing events.

- Work closely with third-party AV engineers for daily infrastructure checks and ongoing AV operations.
- Recommend and implement necessary upgrades for MTR devices and other AV endpoints when new firmware or updates are available.

- Maintain AV devices and endpoint licenses, AMC of assets and work on yearly renewal.

Qualifications

- Min. 3- 4 years’ experience in IT industry with mostly focusing on implementation of Video Conference infrastructure.

- Candidates with MTR, Extron, Lightware, Yealink, Crestron certifications are preferred.

- Strong interpersonal skills and personality with high customer service orientation

- Demonstrate good judgment in selecting methods and choosing the right options for setting up the conferences

📌 Executive - AV Services (Gurugram)
🏢 BSR
📍 Gurugram