Company Description:

SOUKMEDIA is a B2B demand intelligence company focused on building long-term, compound pipeline for enterprise tech and quick-growing global SaaS brands. Instead of driving short-lived marketing activity, SOUKMEDIA designs demand systems that deeply understand target audiences before any content or campaigns are launched. Its proprietary AudienceOS platform uses years of first-party event data from the UPCOMING community to profile ideal buyers, detect intent signals, and map their stage in the decision cycle. ACE360°, the company’s integrated architecture, unifies ads, content, and events into a single system where each element feeds audience intelligence back into the strategy. Founded in 2018, SOUKMEDIA works on retainer with brands playing the long game and operates globally with offices in the USA, Singapore, and India.

Role Description:

The Client Services Executive is a full-time role based in New Delhi. This role is responsible for managing day-to-day client interactions, ensuring smooth delivery of demand-generation and audience-intelligence initiatives, and maintaining high levels of client satisfaction.

Typical responsibilities include coordinating with internal teams to align project timelines, capturing and translating client requirements into actionable plans, and monitoring campaign performance to support data-driven recommendations.

The Client Services Executive will maintain ongoing communication with clients, do Data QC, prepare status reports and presentations, help resolve issues proactively,



and contribute to continuous improvement of client service processes. The role also involves supporting relationship growth by identifying upsell and cross-sell opportunities and partnering with business leadership to strengthen long-term client partnerships.

Qualifications:

- Candidates should possess strong Client Services and Client Relations skills to manage accounts, handle queries, and maintain trust-based partnerships.
- Candidates should possess solid Business Relationship Management capabilities to support strategic, long-term relationships and collaborate effectively with senior stakeholders.
- Candidates should possess a focus on Customer Satisfaction, with a track record of meeting service expectations and handling escalations professionally.
- Candidates should possess well-developed Analytical Skills to interpret performance data, identify insights, and support recommendations that improve campaign outcomes.
- Relevant experience in B2B marketing, demand generation, or SaaS/technology services is beneficial.
- Excellent written and verbal communication skills, with the ability to present ideas clearly to clients and internal teams.
- Strong organizational and time-management skills, with the ability to handle multiple accounts and deadlines in a fast-paced environment.
- Bachelor’s degree in Business, Marketing, Communications, or a related field, or equivalent practical experience.
- Comfort working in a hybrid environment in New Delhi and collaborating across global, cross-functional teams.

📌 Client Services Executive (India)
🏢 SoukMedia
📍 India