We are looking for a agile and guest-focused Duty Manager to oversee Front
Office operations during assigned shifts, ensuring exceptional guest service,
smooth hotel operations, and adherence to IHG standards.

Key Responsibilities:

* Oversee daily Front Office operations, including Reception, Reservations,
Concierge/Bell Desk, and guest services.
* Ensure seamless check-in/check-out and deliver personalized guest
experiences.
* Handle guest concerns and complaints promptly and effectively.
* Supervise, coach, and motivate Front Office colleagues to achieve service and
operational standards.
* Support occupancy and ADR targets through effective upselling and revenue
opportunities.
* Monitor billing, guest credit, cash handling, and Front Office revenue
controls.
* Ensure compliance with IHG standards, hotel SOPs, safety, security, and
emergency procedures.




* Coordinate effectively with all hotel departments to ensure smooth
operations.
* Act as the Manager on Duty and take appropriate decisions in the absence of
senior management.

Candidate Profile:

* Diploma/Degree in Hotel Management or Hospitality.
* 6–7 years of Front Office experience, preferably in an upscale or luxury
hotel.
* Previous supervisory/Duty Manager experience preferred.
* Strong communication, leadership, problem-solving, and guest-handling skills.
* Excellent knowledge of Front Office operations and PMS.
* Passion for delivering exceptional guest experiences.
* Experience with an international hotel brand will be an added advantage.

📌 Duty Manager (India)
🏢 IHG
📍 India