We're Hiring | SFCC Business Analyst

Are you an experienced Salesforce Commerce Cloud (SFCC) Business Analyst with a strong understanding of Production Support and Order Management? We're looking for a professional who can bridge the gap between business and technology while driving end-to-end resolution of production issues.
? Position: SFCC Business Analyst
? Location: Bangalore
? Employment Type: Full-Time

We're looking for someone with:

1) Strong hands-on experience in Salesforce Commerce Cloud (SFCC).
Proven experience as a Business Analyst in eCommerce projects.
2) Valuable understanding of Order Management Systems (OMS), preferably IBM
Sterling OMS.
3) Experience analyzing production issues, identifying root causes, and
recommending solutions.
4) Ability to gather, analyze, and document business and functional
requirements.
5) Knowledge of end-to-end eCommerce order lifecycle and system
integrations.
6) Familiarity with REST/SOAP APIs, log analysis, and production support
processes.
7)



Excellent communication, stakeholder management, and problem-solving
skills.

Key Responsibilities:
1) Analyze production issues across SFCC and integrated systems.
2) Work closely with business, engineering, and client teams to drive issue
resolution.
3) Translate business requirements into functional solutions.
4) Coordinate with cross-functional teams to ensure smooth production
operations.
5) Maintain explicit documentation and provide proactive, solution-oriented
updates.
6) If you have a strong background in SFCC and Business Analysis and enjoy
working in a dynamic eCommerce environment, we'd love to connect with
you.
? Interested candidates can share their updated resume at: [email protected]
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📌 SFCC Business Analyst (Bengaluru)
🏢 Dentsu Global Services
📍 Bengaluru