TCS hiring for Service Desk Solution Architect – Pre Sales
Location: Bangalore
Experience: 8-12
Must Have:
IT Service / Service Desk experience
Hands-on experience in Service Desk delivery / operations, including:
SLA/KPI management, reporting, and service stability
Transition or steady-state delivery ownership
Prior experience as Solution Architect or Pre-sales Lead for Service Desk services
Proven exposure to AI / GenAI and automation applications in IT support
Strong analytical mindset with comfort in data-driven solutioning
ITIL v4 certified (preferred); ServiceNow or AI-related certifications are a plus
Solid written and verbal communication
📌 Service Desk Solution Architect – Pre Sales (Bengaluru)
🏢 Tata Consultancy Services
📍 Bengaluru
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