About the job

Role Summary
We are looking for an experienced ServiceNow CSM Configuration Developer to configure, customize, and enhance the ServiceNow Customer Service Management (CSM) platform. The ideal candidate will be responsible for tailoring the platform to meet evolving business needs by leveraging out-of-the-box (OOTB) capabilities, custom development, integrations, workflow automation, and AI-powered features. This role requires hands-on expertise in ServiceNow CSM, platform configuration, scripting, integrations, and up-to-date AI capabilities such as Now Assist, AI Search, Predictive Intelligence, Virtual Agent, and Agentic AI to deliver secure, scalable, and intelligent customer service experiences.

What will your role look like?
Configure and customize the ServiceNow CSM platform using out-of-the-box capabilities while adhering to ServiceNow best practices.
Configure workflows, forms, catalog items, UI policies, client scripts, business rules, UI actions, and access controls to meet business requirements.
Develop custom applications, modules,



and workflows where business requirements extend beyond standard platform capabilities.
Design and implement workflow automation using Flow Designer, IntegrationHub, and Automation Engine.
Configure and optimize Now Assist, AI Search, Predictive Intelligence, Virtual Agent, and Agentic AI capabilities to enhance customer interactions and operational efficiency.
Develop and maintain server-side and client-side scripts, Script Includes, Business Rules, UI Actions, and REST APIs.
Build and maintain integrations with enterprise applications using REST/SOAP APIs, IntegrationHub, middleware, and web services.
Support data migration activities from legacy applications while ensuring data quality, integrity, and governance.
Configure and maintain customer, product, and reference data within the ServiceNow platform.
Manage multiple ServiceNow environments, including Development, QA, UAT, and Production.
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📌 ServiceNow Senior AI Developer (India)
🏢 InfoBeans
📍 India