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Experience: 3+ yrs
Location: Bengaluru, Pune, Maharashtra, India
Job Type: Full-time
We are looking for a results-driven Customer Success / Account Management professional to manage and grow relationships with B2B SaaS customers in the US healthcare market.
The role will focus on customer retention, renewals, account expansion, and building robust executive-level relationships with customers. You will work directly with US-based clinic owners and healthcare executives, understand their business needs, identify opportunities for growth, and ensure customers consistently realize value from the platform.
This is a high-ownership role suited to someone who is comfortable working independently, making data-driven decisions, and operating in a fast-paced, high-growth SaaS environment.
Key Responsibilities
Own a portfolio of US-based B2B SaaS customers, building strong and trusted relationships with key decision-makers.
Drive customer retention, renewals,



and account expansion across assigned accounts.
Identify and execute upsell and cross-sell opportunities to increase Net Revenue Retention (NRR), renewal rates, and expansion revenue.
Conduct regular customer conversations through voice and video interactions, including business reviews, check-ins, and strategic discussions.
Act as a trusted advisor to clinic owners and executives by understanding their operational challenges and helping them achieve measurable value from the platform.
Monitor customer health, engagement, usage, and business outcomes to identify churn risks and growth opportunities.
Proactively identify trends and customer issues using data and take corrective action before escalation is required.
Maintain accurate customer and account information within CRM and Customer Success platforms.
Collaborate with Product, Sales, Support, Operations, and other internal teams to resolve customer challenges and impr

📌 Customer Success Manager (Bengaluru)
🏢 Weekday AI
📍 Bengaluru