Job Summary
We are looking for a Territory Service Officer (TSO) to drive service business, customer satisfaction, process adherence, and dealer capability across the assigned territory.
Key Responsibilities
Drive service business growth, retention, and customer acquisition at dealer workshops.
Ensure adherence to HMCL service processes, policies, warranty, FSC, and parts management.
Implement key initiatives such as We Connect, campaigns, VAS, SPA, and product support programs.
Monitor parts & oil inventory, service performance, complaints, and customer satisfaction.
Drive dealer audits, MIP/myScore, Hero Connect, PIN, TIB, and counter-measure implementation.
Ensure timely FSC and warranty claim settlement.
Drive manpower availability, training, OJT, and capability development at workshops.
Organize service camps and customer engagement activities to improve business and loyalty.
Key Skills: Dealer Management | Automotive After-Sales | Customer Satisfaction | Service Business | Process Compliance | Team Development
📌 Territory Service Officer (Kolkata)
🏢 Hero MotoCorp
📍 Kolkata
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