To apply, goto: Careers | Dealer.com | Car Dealer Marketing and Automotive Websites, Auto Dealer Website SEM and SEO
The Dealer.com Account Manager is a digital marketing advisor for a client base of approximately 150 car dealerships. The Account Manager is the main point of contact for their clients and is responsible for building and maintaining excellent relationships with the Internet sales manager and owner/general manager at each customer site. Through proactive contact with customers the Account Manager will advise clients on their digital marketing strategy, focusing on the dealership’s Internet presence and use of Dealer.com’s cutting edge web solutions. On a daily basis, the Account Manager will also provide first tier technical support, product training, and feature information as well as engage in up-selling to ensure maximum customer value and satisfaction. The ideal candidate will have experience in the following core areas: Search Engine Marketing, Dynamic Website Solutions, Advertising, Sales, Customer Service, Technical Support, and Training.
Responsibilities Listed In Order Of Importance
[FONT="] [/FONT]Proactively contact clients to offer advice on areas to improve the performance of their website
[FONT="] [/FONT]Consult with clients on best practices relating to their digital marketing strategy as well as the best usage of the Dealer.com platform
[FONT="] [/FONT]Understand Dealer.com’s full suite of products and accurately assess each client’s needs
[FONT="] [/FONT]Provide product training and be a continuous resource for clients on products
[FONT="] [/FONT]Focus on up-selling current upgrades, products, and services
[FONT="] [/FONT]Follow through on team initiatives
[FONT="] [/FONT]Troubleshoot technical issues
[FONT="] [/FONT]Other tasks as assigned
Knowledge, Skills, Abilities Required
The Account Manager is expected to have excellent communication skills (using English) and be proficient in computer troubleshooting methodologies (wit