- User Experience (UX) Design
- User Research
- Usability Studies
- User Journey Mapping
- Information Architecture
- User Personas
- Wireframing
- Prototyping
- Figma
- Design Systems
- Lead UX design initiatives across modernization projects
- Conduct user research and usability analysis
- Create user journeys, personas, and information architecture
- Develop wireframes and interactive prototypes using Figma
- Guide junior designers on UX and design best practices
- Collaborate with product teams, business analysts, and stakeholders
- Present design recommendations and drive UX decisions
- Ensure consistency across application design experiences