Job Description

ServiceNow is currently seeking a highly driven Senior Cash Collections Analyst, based in our Hyderabad office. This role requires a strong background in Accounts Receivable and Cash Collections, with the ability to manage complex customer portfolios, drive cross-functional collaboration, and support strategic initiatives across the Order Processing Team, Sales, Sales Operations, Tax, and other business functions. The ideal candidate will demonstrate strong analytical skills, leadership capabilities, and a continuous improvement mindset while delivering an exceptional customer experience.

What you get to do in this role:

- Manage a portfolio of strategic and complex customer accounts, ensuring timely collections while maintaining solid customer relationships.
- Be responsible for core AR activities including Cash Collections, Query Resolution, Dunning, Reconciliations, and Reporting.
- Analyze customer accounts to identify delinquent balances, resolve payment disputes, and drive collection efforts through phone, email, and written communication.
- Conduct proactive follow-up on customer payments to ensure cash is collected by the due date,



minimizing DSO and reducing aged receivables.
- Partner closely with Sales, Sales Operations, Order Management, Tax, Legal, and other internal stakeholders to resolve customer issues and remove barriers to payment.
- Handle complex escalations, provide recommendations on collection strategies, and support credit and booking decisions where required.
- Maintain accurate customer master data while ensuring compliance with internal controls, SOX requirements, and company policies.
- Support month-end and quarter-end activities to help achieve cash collection targets and business objectives.
- Participate in global AR initiatives, including UAT, system implementations, process improvements, and automation projects across EMEA, APJ, and the Americas.
- Mentor junior team members by sharing best practices, providing guidance on complex collection scenarios, and supporting team development.
- Identify opportunities to improve processes, increase operational efficiency, and enhance the customer experience through continuous improvement initiatives.

📌 Senior Cash Collection Analyst (Hyderabad)
🏢 ServiceNow
📍 Hyderabad