- Graduate / Postgraduate in Travel & Tourism or related field (PG Diploma / MBA preferred)
- 5–16 years of experience in a similar profile in the travel & tourism industry
- Proven ability to lead, supervise and motivate a team of 5–12 members or more
- Strong knowledge of destinations, tour packages and a natural flair for selling
- Excellent communication and interpersonal skills (proficiency in regional languages is a plus)
- Proficiency in MS Office and general tech-savviness
Responsibilities
- Achieve sales and revenue targets across all verticals – Group Tours (GIT), FIT and MICE
- Promote the Veena World brand through direct marketing and community engagement
- Ensure consistent delivery of excellent guest experiences in line with brand standards
- Supervise day-to-day team performance and align team goals with business objectives
- Prepare and share MIS reports with accurate data, feedback, concerns and actionable insights
- Analyze market trends and competitor offerings and share inputs with the product and marketing team
As an Incharge of the team, you will be required to direct, supervise and lead the team to achieve their sales targets while simultaneously ensuring that the Guest is taken care of and services offered are as per the brand standards. You will also be required to monitor the trends in sales and share productive feedback with the concerned teams to enhance sales / services. Resolving Guest complaints, difference of opinion amongst team or low work performance concerns, if they arise is an significant part of the profile. As a team lead, you will also be responsible to arrange training for the team in the areas which need improvement.