About Us

Fairy Frills is a D2C fashion brand built for kids — creating trendy, comfortable, and quality clothing that parents trust and children love to wear. As we grow our online and social media presence, we're looking for a driven Sales Executive who can be the friendly face of our brand: turning curious shoppers into loyal, repeat customers.

Role Overview

You'll own the full customer journey — from the first message on Instagram to post-purchase follow-up. That means generating and converting leads, resolving customer queries with warmth and speed, and feeding customer insights back into the business to help us improve.

What You'll Do

Proactively reach out to potential customers via calls, WhatsApp/messages, and social media (Instagram and beyond) to generate and qualify new leads
Own the lead pipeline — track, follow up with, and nurture leads from first contact through to conversion
Respond promptly and accurately to customer queries on products, sizing, pricing, offers, and order status




Build genuine relationships with customers to encourage repeat purchases and referrals
Follow up on leads generated through the website, Instagram, and other marketing/ad campaigns
Maintain accurate, up-to-date records of leads, queries, and orders in the CRM/tracker
Consistently work towards and meet monthly sales and conversion targets
Collect and share customer feedback with the product and marketing teams to help improve offerings
Coordinate with marketing on campaign follow-ups and with operations on order or delivery issues

What We're Looking For

1+ years of experience in sales, telecalling, or customer handling (fashion, retail, or D2C ecommerce experience is a strong plus)
Excellent verbal and written communication skills
A friendly, patient, and empathetic approach — especially when handling customer concerns
Comfortable working towards sales and lead targets in a rapid-paced environment
Basic proficiency with CRM tools, spreadsheets (Excel/Google Sheets), and

📌 Sales & Customer Relationship Executive – Kids Fashion (Hyderabad)
🏢 Techdome
📍 Hyderabad