About Broadway

Broadway is a first-of-its-kind experiential retail destination that seamlessly blends commerce with culture. Designed as a physical ecosystem for digital-first D2C brands, we bring over 200 trendsetting labels across fashion, streetwear, beauty, and wellness directly to consumers. With presence in key metro cities like Delhi, Hyderabad, Pune, and Mumbai, Broadway is more than a marketplace—it is an immersive playground featuring live events, creator studios, and community workshops that reshape the modern shopping experience.

Job Role

We are seeking a proactive and detail-oriented Support Executive to join our growing Support team. In this role, you will serve as the primary point of contact for our retail stores, managing inbound operational queries across voice, chat, and email channels. You will ensure that store teams receive timely, effective, and seamless solutions to keep daily retail operations running smoothly.

Key Responsibilities

Omnichannel Support Management
Voice & Call Handling:



Respond to inbound calls from stores to efficiently resolve immediate, day-to-day operational queries and critical real-time issues.
Digital Support (Chat & Email): Manage live chat queues and dedicated email inboxes, providing clear, concise, and qualified written responses to non-urgent and documented store requests.
Queue Balancing: Multi-task efficiently between handling live chats, reviewing email tickets, and answering urgent phone calls based on real-time store traffic.
Issue Resolution & Escalation
Troubleshoot store problems accurately, providing immediate assistance or routing complex matters to the appropriate vertical according to established protocols.
Identify recurring issues or system-wide glitches reported via chat or email, proactively alerting team leaders to minimize widespread operational downtime.
Cross-Functional Coordination
Coordinate closely with internal departments (IT, Logistics, Billing, Operations) to facilitate quick issu

📌 Support Executive (Gurugram)
🏢 Broadway
📍 Gurugram