The Manager - Billing and Collections is accountable for the accuracy, integrity and timeliness of the Order-to-Cash (O2C) cycle across ShipServ and Vesselman — from contract capture through invoicing, credit and collections, IFRS 15 revenue recognition support and AR aging, in a multi-entity, multi-currency, PE-backed environment.

The role owns monthly revenue closing and reconciliation for both entities, drives O2C process improvements and control discipline, and provides quality assurance and case management support on complex billing and collections matters. The role requires strong attention to detail, hands-on leadership and mentoring, and the ability to manage multiple priorities while guiding the team toward its KPIs.

Requirements

KEY RESPONSIBILITIES

Own the preparation and timely distribution of accurate invoices across ShipServ and Vesselman, including complex Supplier and credit accounts, reviewing invoices against company standards and resolving discrepancies before dispatch
Direct the collections cycle: monitor accounts receivable to identify overdue payments,



drive appropriate escalation and collection actions, and work with clients and internal departments to resolve payment issues and discrepancies
Lead, coach and develop the Billing and Collections team of 5-7 professionals across India and the Philippines — setting individual and team KPIs, building clear ownership by entity and product, strengthening handovers and special-instruction communication, and maintaining succession plans
Maintain a professional, customer-oriented approach to client inquiries, payment concerns and discrepancies, ensuring a positive customer experience and prompt, productive issue resolution
Generate and analyse regular billing, collections and revenue performance reports across ShipServ and Vesselman, identifying trends, exceptions and recommending process enhancements to management
Lead, implement and enforce Order-to-Cash (O2C) process improvements across ShipServ a

📌 Manager - Billing and Collections (Mumbai)
🏢 Marcura
📍 Mumbai