Customer Support Engineer (L2)

About The Company

Swan Solutions & Services Pvt. Ltd. is a leading IT Infrastructure and Digital Transformation company with over 36 years of industry experience. Headquartered in Mumbai, Swan is a ₹1,749+ Crore organization delivering innovative IT Infrastructure, Cloud, Cybersecurity, Networking, and Managed Services to leading BFSI, PSU, Enterprise, and Corporate customers. We are technology partners with HP, Cisco, Microsoft, VMware, NetApp, and other global OEMs.

About The Role

We are looking for an experienced Customer Support Engineer (L2) to provide end-user IT support and ensure seamless operations across enterprise environments. The role involves supporting Windows systems, Microsoft 365, Active Directory, networking, CCTV, EPABX/IP Telephony, biometric systems, and IT asset management while delivering exceptional customer service.

The ideal candidate should possess strong troubleshooting skills, excellent customer handling abilities, and experience supporting enterprise IT infrastructure in a rapid-paced environment.

Location: Andheri (East),



Mumbai

Department: IT Infrastructure

Employment Type: Yearly Contract Basis

Experience: 1–6 Years

Working Days: Monday to Saturday (2nd & 4th Saturday Off)

Shift: Rotational Shift between 8:00 AM and 8:00 PM

Key Responsibilities

End User & Customer Support

Provide L2 support for end-user issues related to desktops, laptops, operating systems, and business applications.
Troubleshoot Windows 10/11, Microsoft Office 365, Outlook, and Microsoft Teams issues.
Resolve Outlook OST/PST, mail profile, synchronization, and email-related issues.
Deliver timely support while ensuring a high level of customer satisfaction.

Active Directory & Access Management

Create, modify, and delete user accounts in Active Directory.
Perform password resets, account unlocks, and Group Policy troubleshooting.
Manage user permissions, shared folders, and printer access.

Network & Connectivity Suppor

📌 Customer Support Engineer- (Mumbai)
🏢 Swan Solutions and Services
📍 Mumbai