Join us as our Colleague Services India Lead

In this pivotal role, you'll lead the end-to-end delivery of Colleague Services across India and the Rest of World (RoW), shaping how colleagues experience support at every stage of their working life
You'll provide strategic and operational leadership across onboarding, reward, in-life, offboarding and people relations, driving efficiency, innovation and a strong service culture
It's a great opportunity to build a scalable capability for future growth, influence at executive level, and develop high-performing teams across geographically dispersed locations
We're offering this role at Director level

What you'll do

As a Colleague Services Lead, you’ll shape and execute the India Colleague Services strategy, translating business priorities, transformation objectives and People plans into colleague-first experiences. You'll oversee the effective operations of the India Colleague Services shared services model, ensuring seamless, compliant and consistent delivery throughout the employee lifecycle.





You'll also drive operational excellence through process optimisation, automation, data-led insights and continuous improvement, using technology and analytics to deliver measurable gains in performance, efficiency and colleague outcomes.

In Addition To This, You'll Be

Leading and developing high-performing, multidisciplinary teams, building capability, succession pipelines and a culture of service excellence
Overseeing India-based Payroll services, ensuring consistent delivery, governance, controls and strong colleague outcomes
Defining, monitoring and continuously improving SLAs, performance measures, colleague satisfaction and operational controls
Representing India Colleague Services at senior leadership forums, providing clear insight on performance, risks, costs and opportunities
Ensuring a solid control environment and compliance with corporate governance policy, legal and regulatory requirements, including delegated a

📌 Colleague Services India Lead, Director (Gurugram)
🏢 NatWest Group
📍 Gurugram