Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.
Must have skills : Vmware Virtualization Administration
Valuable to have skills : NA
Minimum 7.5 Year(s) Of Experience Is Required
Educational Qualification : 15 years full time education
Summary:
As a Technology Support Engineer, a typical day involves addressing and resolving incidents and problems that affect various business system components to maintain smooth and stable operations. The role includes managing change requests and continuously updating documentation to enhance troubleshooting efficiency. Collaboration with external vendors and internal service management teams is a key part of the daily routine, ensuring timely analysis and resolution of technical issues.
This position requires a proactive approach to maintaining system reliability and supporting business continuity through effective communication and coordination across multiple teams.
Roles & Responsibilities:
Expected to be an SME, collaborate and manage the team to perform.
Responsible for team decisions.
Engage with multiple teams and contribute on key decisions.
Provide solutions to problems for their immediate team and across multiple teams.
Coordinate with vendors and service management teams to facilitate issue resolution.
Oversee the implementation of Requests for Change and ensure minimal disruption to operations.
Mentor junior team members to support their professional growth and enhance team capabilities.
Professional & Technical Skills:
Must To Have Skills: Proficiency in Vmware Virtualization Administration.
Experience in managing virtual environments, including deployment, configuration,
📌 Technology Support Engineer (Gurugram)
🏢 Accenture in India
📍 Gurugram
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