About the Role
DriveX Direct is looking for a passionate and experienced Trainer to build a high-performing Tele calling team. The Trainer will be responsible for onboarding new hires, delivering process and sales training, conducting quality audits, coaching agents, and driving continuous improvement across the Seller Success, Retail, and VAS teams.
The role will ensure every agent is equipped with the knowledge, skills, and confidence to deliver an exceptional customer experience while achieving business goals.
Key Responsibilities
Training & Capability Development
Conduct induction, onboarding, and certification programs for all recent hires.
Deliver training on the complete DriveX Direct seller and buyer journey, including Inspection Scheduling, C2C Listing, Dealer Auction (DAP), Paid Seller Packages, Retail Confirmation, RC Transfer, Retail Finance, CRM processes, and SOPs.
Conduct refresher training sessions and support agents during their nesting period.
Lead training for new product launches, CRM enhancements, and process changes before implementation.




Quality Assurance & Coaching
Conduct regular call audits across Seller Success, Retail, and VAS teams using the defined QA scorecard.
Conduct calibration sessions with Team Leaders to ensure consistent quality evaluation.
Identify knowledge and performance gaps through QA audits, KPI reviews, and business metrics.
Provide structured one-on-one coaching, feedback sessions, and Performance Improvement Plans (PIPs) for low-performing agents.
Track coaching effectiveness and ensure continuous improvement in quality and conversion metrics.
Knowledge Management
Develop and maintain training decks, SOPs, process manuals, calling scripts, objection handling guides, quality scorecards, assessments, FAQs, and knowledge repositories.
Ensure all training content remains updated with the latest business and process changes.
Performance Improvement
Analyze operational metrics and QA findings to identify training opportunities.

📌 Call Centre Trainer (Bengaluru)
🏢 Drivex Mobility
📍 Bengaluru