ACN I&P; GN - SONG – Commerce & Sales – Retail Commerce & Sales - Senior Manager

Job Title – Retail Commerce & Sales - Sr Manager

Management Level: 06- Senior Manager

Location: Mumbai, Bangalore

The Practice – A Brief Sketch

The Industry and Processes Global Network Song practice is aligned to the Global Network Song Practice of Accenture and works with clients across their commerce, marketing, sales and services functions. As part of the team, you will provide transformation services driven by key offerings like Marketing, Commerce, Sales, and Services. These services help our clients become living businesses by optimizing their retail commerce strategy, thereby driving revenue enhancement, customer satisfaction, cost optimization and impacting business metrics in a positive manner.

Job Summary

As a Retail Commerce & Sales Senior Manager, you will lead strategic Retail Commerce & Sales engagements and deliver strategic and operational consulting to global retail clients, focusing on merchandise, supply chain, and store operations across grocery, fashion,



and general merchandise segments. The role requires a solid blend of domain expertise, consulting leadership, retail value chain understanding, sales and commercial transformation expertise, stakeholder management, and business development capabilities to shape and deliver scalable, future-ready Retail Commerce & Sales solutions.

Roles and responsibilities

Lead end-to-end retail growth and transformation programs, including strategy definition, capability assessment, process transformation, capability roadmap development, and implementation planning aligned with client business objectives across store and digital channels.
Manage client projects spanning customer experience, e-commerce, omnichannel, pricing, promotions, assortment, and operating model transformation initiatives.
Lead sales and commercial operating model design - coverage and channel models, account structures, spans and layers, and key gov

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