Position Summary...
What you'll do...
Demonstrates uptodate expertise and applies this to the development execution and improvement of action plans by providing expert advice and guidance to others in the application of information and best practices supporting and aligning efforts to meet customer and business needs and building commitment for perspectives and rationales
Provides and supports the implementation of business solutions by building relationships and partnerships with key stakeholders identifying business needs determining and carrying out necessary processes and practices monitoring progress and results recognizing and capitalizing on improvement opportunities and adapting to competing demands organizational changes and recent responsibilities




Models compliance with company policies and procedures and supports company mission values and standards of ethics and integrity by incorporating these into the development and implementation of business plans using the Open Door Policy and demonstrating and assisting others with how to apply these in executing business processes and practices
Requires knowledge of principles and techniques of customer communication Application and allocation of business communication stylestechniques Communication stylesnorms through different interaction channels To be able to listen to customers understands processes and prioritizes customer needs then provides solutions Adapts listening and facilitation styles to customer communication styles Owns customer and associate needs in the contact center Uses various communication mediums Analyzes customer issues to understand customer perspectives and communicates accordingly Confirms customer understanding by restating customer concerns or problem statements
Requires knowledge of daytoday activities performed in customer care service operations Ticketing systems and other tools used to handle customer requests Escalation matrices Customer request process lifecycles To be able to mana

📌 (IND) RESOLUTION SPECIALIST, CONTACT CENTER (Chennai)
🏢 Walmart
📍 Chennai