What You'll Do

The Solutions Engineer is a customer-facing technical expert who bridges the gap between product, engineering, customer service, operations and sales to design, demonstrate, and implement scalable solutions. This role translates business requirements into technical architectures, leveraging APIs, configurations, workflows, and cloud platforms to deliver measurable customer value.

You will partner across teams to accelerate revenue, enable successful implementations, and ensure customers fully realize the value of our platform.

Responsibilities

Customer & Pre-Sales Engagement

Lead technical discovery sessions to understand customer business needs, systems, and architecture.
Design and present tailored solutions aligned to customer use cases and outcomes.
Deliver compelling product demos, solution walkthroughs, and executive-level presentations.
Support RFP/RFI responses and address technical objections throughout the sales cycle.

Solution Architecture & Design

Architect scalable, secure, and high-performing solutions leveraging APIs, integrations,



and cloud-native services
Design end-to-end workflows across SaaS platforms, enterprise systems (CRM, ERP, HRIS, etc.), and third-party services
Define integration patterns (REST, event-driven, batch, middleware) and system interoperability approaches
Create technical documentation, architecture diagrams, and implementation blueprints

API & Integration Development

Design, implement, and support API-based integrations between internal and external systems (REST, GraphQL, webhooks)
Ensure secure, reliable data exchange using up-to-date authentication and authorization methods (OAuth2, JWT, API keys)
Troubleshoot and optimize integrations for performance, scalability, and resiliency
Support proof-of-concept (PoC) builds and pilot implementations

Implementation & Customer Success Enablement

Guide customers through onboarding, configuration, and technical implementation
Partner with Customer Success and Del

📌 Solutions Engineer (India)
🏢 First Advantage
📍 India