Founded in 1976, CGI is among the largest independent IT and business consulting services firms in the world. With 94,000 consultants and professionals across the globe, CGI delivers an end-to-end portfolio of capabilities, from strategic IT and business consulting to systems integration, managed IT and business process services and intellectual property solutions. CGI works with clients through a local relationship model complemented by a global delivery network that helps clients digitally transform their organizations and accelerate results. CGI Fiscal 2024 reported revenue is CA$14.68 billion and CGI shares are listed on the TSX (GIB.A) and the NYSE (GIB). Learn more at cgi.com.
Job Title: Service Desk Engineer
Position: Systems Engineer/Senior Systems Engineer
Experience: 3+ yrs
Category: IT Infrastructure
Main location: Bangalore
Position ID: J0726-0026
Employment Type: Full Time
Qualification: Bachelor's degree in Computer Science or related field or higher with minimum 3 years of relevant experience.
Job Description:
We are looking for a proactive and customer-focused Service Desk Engineer with 2+ years of experience in IT Service Desk operations. The ideal candidate will serve as the first point of contact for end-user IT support, providing timely resolution for hardware, software, and network-related issues. The role requires strong troubleshooting skills, excellent communication, and the ability to work in a 24/7 support setting while delivering a high level of customer satisfaction.
Key Responsibilities
Serve as the first point of contact for all IT-related incidents and service requests via calls, emails, and ticketing tools.
Provide first-level technical support for hardware, software, operating systems, and network-related issues.
Diagnose, troubleshoot, and resolve end-user issues within defined SLAs, escalating complex issues when required.
Install, configure, and support Microsoft Windows, Off
📌 Service Desk Engineer (Bengaluru)
🏢 CGI
📍 Bengaluru
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