Job Title: Team Lead - Travel Process

Location: Thane, Maharashtra

Shift: Rotational Shifts (Including Night Shifts)

Experience: 4-8 Years in Travel Operations

Job Summary

We are seeking an experienced and dynamic Team Lead - Travel Process to manage and lead a team of travel consultants. The ideal candidate should possess strong leadership skills, hands-on experience in travel operations, and sound knowledge of GDS platforms such as Amadeus and Galileo . The role requires managing daily operations, ensuring service excellence, driving team performance, and supporting business objectives.

Key Responsibilities

- Lead, mentor, and motivate a team of travel consultants to achieve operational and performance targets.
- Monitor daily workflow and ensure timely handling of customer travel requests.
- Manage escalations and resolve complex travel-related issues.
- Ensure adherence to quality standards, SLAs, and company policies.
- Conduct regular team meetings, coaching sessions, and performance reviews.
- Prepare and analyze operational reports, productivity metrics, and quality scores.
- Coordinate with internal stakeholders and clients to ensure seamless service delivery.
- Support hiring, onboarding, and training initiatives for new team members.
- Drive continuous process improvements and operational efficiencies.
- Ensure 24x7 operational coverage through rotational shift management.

Required Skills & Qualifications





- Bachelor's degree in any discipline.
- 4+ years of experience in Travel Operations, with at least 1-2 years in a Team Lead or Supervisory role.
- Strong knowledge of GDS systems: Amadeus and Galileo (mandatory) .
- Experience in flight reservations, ticketing, reissues, refunds, and itinerary management.
- Excellent people management and team handling skills.
- Robust analytical, problem-solving, and decision-making abilities.
- Effective verbal and written communication skills.
- Proficiency in Microsoft Excel and reporting tools.
- Ability to work in rotational shifts, including night shifts.

Preferred Skills

- Experience in international travel processes.
- Knowledge of airline fare rules and travel industry regulations.
- Exposure to quality management and process improvement initiatives.
- Client-facing experience in a BPO, Travel Management Company (TMC), or travel operations environment.

Key Competencies

- Leadership & Team Management
- Customer Focus
- Stakeholder Management
- Conflict Resolution
- Performance Management
- Process Improvement
- Decision Making
- Time Management

Note: Candidates must be comfortable working from the Thane location in rotational shifts, including night shifts, and should have hands-on expertise in both Amadeus and Galileo GDS systems .

Contact HR Rahat : (phone hidden)

[email protected]

📌 Team Lead (Travel process) (Thane)
🏢 TP
📍 Thane