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Job Description:
Job Description
Job Summary:
UPS Sales Support Team (SST) provides senior level administrative, customer-facing, advanced organizational and technical support to UPS’s customers. The SST representative will research, analyze, process, compile, review, and audit report requests for customers. The representative will support Small Package, Freight Forwarding (Supply Chain Solutions), and Mail Innovations. Also, they will work Backoffice emails and support inbound / outbound calls with Sales.
Responsibilities and Duties:




Prepare one-time and recurring (weekly/monthly/quarterly/annual) reports
Develop complex QBR PowerPoint presentations for accounts.
Create complex rate charts using Rating Widgets, IWA tools, and Excel workbooks.
Update and maintain MOPs as needed.
Knowledge and Skills:
Effective working knowledge of MS Office applications (Excel, PowerPoint, Word, and Outlook)
Ability to work in a team environment and independently
Attention to detail
Demonstrates willingness to identify and pursue learning and development opportunities
Sales Support process knowledge of performing QBR Report, RFX, PLD Reports
Night shift work (US hours) Compulsory
Advance excel knowledge is mandatory.
Basic Qualifications:
Organized and dependable
Fluent in written and spoken English.
Robust customer service and communication skills.
Advanced Microsoft Excel skills (expert-level).
Proficient in reporting and data

📌 Sales Support Team BD Administrative _ Grade 08 (Pune)
🏢 UPS
📍 Pune