Job Family:
EBO Accounts Receivable (India)

Travel Required:
None

Clearance Required:
None
What You Will Do:
Review and resolve patient and insurance credit balance accounts accurately and within established timelines. Contact insurance companies for further explanation of over payment and recoupments.
Process refund packets, recoupments, payment transfer requests, and approved reversal adjustments in accordance with client and regulatory guidelines.
Research and resolve unidentified payments, unapplied cash, and posting discrepancies to ensure account accuracy.
Prioritize aging credit balance inventories to ensure timely resolution and with service level agreements (SLAs).
Collaborate with Billing, Accounts Receivable, Payment Posting, Coding, and Client teams to resolve complex account issues.
Maintain accurate and detailed documentation of account activities, refund statuses, and resolution notes in the system.
Meet productivity, quality, and turnaround time targets while ensuring accuracy and compliance.

What You Will Need:
Must be a graduate.




Minimum 3+ years of exp in Credit Balance or 5+ years of experience in cash posting.
Positive understanding of EOBs, ERAs, refunds, recoupments, offsets, and adjustment transactions.
Experience working with payer and patient credits.
Adaptable to night shift work with a strong commitment to operational requirements.
Good voice and demonstrate professional demeanour via phone.
Strong analytical abilities with expertise in reviewing and interpreting credit balance transactions at the account level.

What Would Be Nice To Have:
Experience in GPMS / NG billing system.
Experience in Pediatrix billing.

About Guidehouse India
At Guidehouse India, we’re redefining what’s possible by creating opportunities that change lives. Guidehouse is a global professional services firm that delivers advisory, technology, and managed services to clients across both the commercial and public sectors. Our teams turn bold ideas into solutions that

📌 Senior Associate AR (Chennai)
🏢 Guidehouse
📍 Chennai