Venue: ADP Boulevard, Survey No:88/AA and 88/E, Nanakramguda Village, Serilingamapally Mandal, Ranga Reddy District Hyderabad, Telengana - 500008
Role Overview
We are seeking a client-facing International Voice Process Executive with 2 to 7 years of experience who can effectively interact with global clients and deliver a superior customer experience. The role requires excellent communication skills, professionalism, and the ability to handle customer interactions with empathy and efficiency.
Key Responsibilities
Serve as the primary point of contact for international clients (US/UK/AU regions) via voice calls
Handle inbound/outbound customer interactions with professionalism and clarity
Understand client requirements and provide accurate, timely resolutions
Ensure high levels of customer satisfaction (CSAT) through quality service
Build and maintain strong client relationships through effective communication
Document customer interactions and updates in CRM systems
Meet or exceed defined performance metrics (AHT, FCR, CSAT, QA scores)
Identify opportunities for process improvement or upselling (if applicable)
Escalate critical or unresolved issues to appropriate teams
Required Skills
Excellent spoken English with neutral/global accent
Solid client-handling and interpersonal skills
Ability to manage difficult conversations professionally
Active listening and problem-solving abilities
Ability to work in night/rotational shifts
Qualifications
Graduate in any discipline
Mandatory -2 to 7 years of experience in International Voice / Client-Facing roles
Preferred Skills
Experience handling global clients (US/UK/AU markets)
Exposure to customer support, service delivery, or account management
Sales or cross-selling experience (for blended processes)
Ability to handle high call volumes and multitask
📌 Hiring Drive (Hyderabad)
🏢 ADP
📍 Hyderabad
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