IT Infrastructure & Azure Cloud AMS Manager
Location: Madurai, India
Employment Type: Full-Time
Experience: 10+ Years
Role Type: Technical Leadership + Client Management + AMS Delivery
Primary Cloud: Microsoft Azure
About the Role
We are looking for an experienced and highly hands-on IT Infrastructure & Azure Cloud AMS Manager to lead our Infrastructure and Cloud Application/Managed Services (AMS) operations.
This is a technical leadership, client-facing, and service delivery role. The successful candidate will be responsible for managing the Infrastructure AMS team, maintaining strong client relationships, ensuring SLA-driven service delivery, and remaining technically hands-on when complex infrastructure or cloud issues require senior-level involvement.
The candidate must have strong experience across traditional enterprise infrastructure and Microsoft Azure environments and be capable of managing multiple customer environments and technical teams.
Key Responsibilities
Client Management & Customer Interaction




Serve as the primary operational and technical point of contact for assigned clients.
Build strong relationships with client IT leadership, infrastructure teams, application teams, security teams, and business stakeholders.
Lead weekly and monthly client operational meetings.
Present infrastructure health, incidents, SLA performance, risks, vulnerabilities, capacity, and improvement initiatives.
Understand client priorities and translate them into actionable activities for the AMS team.
Manage client expectations, communications, escalations, and service delivery commitments.
Provide transparent and timely communication during critical incidents and production outages.
Conduct regular service reviews and identify opportunities for service improvement.
Work closely with clients on infrastructure roadmaps, cloud modernization, migrations, security, automation, and cost optimization.
Identify additional areas where the team can provide value to the customer.
AMS Team

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