About TravellerTrack
TravellerTrack is a next-generation Travel Management & Corporate Mobility platform helping transport operators and enterprises automate fleet operations, employee transport, spot rentals, billing, vendor management, and reporting.
Key Responsibilities
Onboard recent customers and ensure successful software implementation.
Conduct product demos, training sessions, and user adoption programs.
Build strong relationships with clients and act as their primary point of contact.
Resolve customer queries by coordinating with the support and product teams.
Monitor customer health, usage, renewals, and satisfaction.
Identify upselling and cross-selling opportunities.
Gather customer feedback and share product improvement suggestions.
Ensure high customer retention and minimize churn.
Requirements
2–5 years of experience in Customer Success, Account Management, or SaaS Support.
Excellent communication and relationship management skills.
Experience in B2B SaaS is preferred.
Ability to manage multiple customer accounts simultaneously.
Strong problem-solving and presentation skills.
Experience in TravelTech, Fleet Management, or Corporate Mobility is an added advantage.

📌 Customer Success Manager (India)
🏢 Rochasoft
📍 India