Company
So What Labs (SWL) is an AI-powered performance marketing platform designed to help SMBs, enterprises, e-commerce companies and D2C companies optimize their marketing budget and actions. This cutting edge platform provides autonomous cross channel optimization thereby increase revenue and reduce wastage of marketing budget. SWL is a UK based MarTech firm having its wholly owned subsidiary in India. Platform has a full suite of apps connecting with underlying customer account with channels such as Google, Meta, TikTok, LinkedIn and platforms such as Shopify. SWL’s proprietary algorithms, the human intelligence layer and top layer of AI builds context, automates and optimizes marketing decisions across channels. Users receive instant, actionable insights, recommendations, actions and strategies. Team members at So What Labs work with cutting-edge AI powered platform that directly impact customers’ Performance Marketing outcomes.

About the Role
So What Labs is looking for a hands-on Customer Success Manager to help our customers get the most value from our platform.




This is not a traditional customer support role. You’ll act as a trusted partner and problem solver for ecommerce businesses, helping customers understand their performance, resolve issues quickly, and make better use of their ecommerce and digital marketing data.
Our customers operate across platforms such as Shopify and WooCommerce and invest in channels including Google Ads, Meta Ads, Amazon Ads and TikTok Ads. You don’t need to be the person running every campaign, but you should understand how these platforms work, how ecommerce businesses use them, and how to diagnose the problems customers encounter.
This role would suit someone from a digital marketing or performance agency, ecommerce consultancy, MarTech company, or customer success team who enjoys working directly with customers and solving problems.
What You’ll Do
You’ll own the day-to-day success of a portfolio of So What Labs customers

📌 Customer Service Manager (Ahmedabad)
🏢 So What Labs
📍 Ahmedabad