Join our energetic team to innovate and refine technology operations, impacting
the core of our business services.

As a Technology Support Lead DevOps Engineer at JPMorganChase within Global
Banking Technology (Sales & Marketing domain applications and Experience Layer)
team, you will lead operational excellence for critical client-facing and
internal platforms. You will partner with product, engineering, and platform
teams to improve availability, performance, resiliency, and delivery outcomes
through automation, enhanced observability, disciplined incident/problem
management, and strong release execution. Your role will require to support
AWS-based services and aligned platforms (e.g., Gaia Kubernetes Platform (GKP),
GAP) and will require flexibility to support production releases, platform
upgrades, and incident response windows.

Job Responsibilities

* Own and drive a DevOps strategy for Sales & Marketing domain applications and
Experience Layer services, delivering measurable improvements in
availability, latency, deployment success rates, and operational health.




* Define and operationalize SLIs/SLOs and error budgets; implement reliability
scorecards and service health reporting for senior stakeholders, and
establish production standards for observability (metrics, logs, traces),
alerting, dashboards, and on-call readiness; reduce alert noise and improve
actionable detection.
* Identify, implement, and continuously tune alerts (symptom-based and
SLO-aligned) to improve early detection, reduce false positives, and
accelerate triage.
* Lead incident management for production events: command/coordination,
stakeholder communications, post-incident reviews, and corrective action
tracking to closure and drive toil reduction through automation (Python)
across operational workflows, environment checks, runbook automation, and
self-healing patterns.
* Own release execution and release risk management for supported services,
including release readiness validation, run-o

📌 Technology Support Lead (Bengaluru)
🏢 JPMorgan Chase
📍 Bengaluru