Are you someone who enjoys solving operational challenges, coordinating with multiple teams, and delivering outstanding customer support? Join Laundryheap and become part of a fast-growing global operations team supporting business customers across the UK.
As a Linen Operations Associate, you'll play a key role in ensuring smooth day-to-day operations by managing customer requests, supporting live logistics, coordinating with internal teams, and maintaining service excellence for our business clients.
If you thrive in a fast-paced environment where no two days are the same, we'd love to hear from you.
About Laundryheap
Laundryheap is one of the world's fastest-growing on-demand laundry and dry-cleaning companies, operating across 14+ international markets throughout Europe, Asia, and North America. Through technology, operational excellence, and exceptional customer service, we provide a convenient 24-hour laundry and dry-cleaning service trusted by thousands of customers every day.
As we continue expanding globally,
we're looking for passionate operations professionals who enjoy taking ownership, solving problems, and making a real impact.
What You'll DoLogistics Operations
Monitor live delivery operations to ensure orders are completed efficiently and on time.
Support drivers in real time through calls, chat, and internal communication platforms.
Optimise delivery routes to maximise operational efficiency.
Proactively resolve delivery issues including delays, routing challenges, and operational escalations.
B2B Customer Support
Provide prompt and skilled chat support to business customers across the UK.
Resolve operational queries while delivering an exceptional customer experience.
Escalate complex issues to relevant internal teams including Operations, Inventory, and Finance.
Ensure timely updates and clear communication throughout the resolution process.
Order Management
Review and process customer orders accurately.
Verify order details including quantiti