As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.
You will be joining our Operational Key Account Team to add your expertise + skills to the delivery of Operational Excellence.
You will be responsible for the operational performance + development of assigned customers, while working with a variety of stakeholders.
How you create impact
To effectively manage + maintain customer relationships + support operations related initiatives.
To lead business + performance reviews (KPI) with customers along with implementation initiatives.
To manage + ensure compliance of key deliverables against committed service levels.
To initiate + drive continuous process improvements to improve productivity + operational performance.
To collaborate with stakeholders to support the business requirements.
To create + maintain performance dashboards for visibility, monitoring + analyzing.
To create + update Standard Operating Procedures (SOP) + ensure adherence.
To ensure all SOPs, WIs + templates are updated + stored in a shared environment.
What we would like you to bring
5+ years of experience in logistics, freight forwarding, or supply chain operations.
Experience managing key customer accounts and operational performance.
Solid KPI and SLA management experience.
Ability to lead customer business reviews.
Excellent customer and stakeholder management skills.
Experience driving process improvement initiatives.
Strong analytical and reporting skills.
Experience with performance dashboards and data analysis.
Knowledge of SOP and process documentation management.
Strong communication and problem-sol