Candidate should have analytical skills. F&A; (Insurance) collections background
is essential. OTC(AR) Experience required. Past work experience of SAP ERP will
be of weightage advantage. Good working knowledge of Microsoft Excel Ensure that
the guidelines are followed as per standard procedures. Open to feedback.
Quality monitoring & review of accounts Allocation of accounts as per the
guidelines Ensure timely closure of accounts. Ensure that the quality of the
transactions is in compliance with predefined parameters. Ensure adherence to
Company Policies and Procedures Ensure fair methods are used to collect
outstanding balance on the account. Focus on Customer Satisfaction, rapport
building, effective communication and timely resolution of Customer concerns.
Achieving key targets for the process in line with the SLA (Service level
Agreement)/KSFs (Key Success Factors) Prepare reports of the accounts assigned
to the team. Preparing business review templates for performance review
Technical Skills - Valuable Computer navigation skills, keyboarding skills -




Proficient in MS office – specially Excel Process Specific Skills -
Possesses necessary knowledge of business concepts to effectively perform the
job. Effective negotiation skills Makes decisions in a timely manner; shows good
judgment about when to make decisions independently and when to collect more
information or involve others. Commits to achieving specific objectives and
takes ownership for accomplishing them. Effectively balances quality, customer
service and productivity standards. Make calls to the customer for collection or
payment details. - Work towards resolution of disputes Soft Skills -
Self-discipline Result orientation Adaptability Presentation skills Feedback
skills Goal oriented Excellent written and verbal communication skills Listening
and comprehension skills Questioning and Reasoning Skills Customer Service
focus and telephone etiquette Ability to multitask, prioritize and manage daily
work activ

📌 Senior Executive (Noida)
🏢 EXL
📍 Noida