Pando (www.pando.ai) is pioneering the future of autonomous logistics with innovative AI capabilities. Trusted by Fortune 500 enterprises with global customers across North America, Europe, and Asia Pacific regions, we are leading the global disruption of supply chain software, with our AI-powered, no-code, & unified platform empowering Autonomous Supply Chain®.
We have been recognized by Gartner for our transportation management capabilities, by the World Economic Forum (WEF) as a Technology Pioneer, by G2 as a Market Leader in Freight Management, and named one of the fastest-growing technology companies by Deloitte.
Why Pando?
We are one of the fastest growing companies reimagining supply chain and logistics for Manufacturers & Retailers scaling up globally. We are a growing team, unrelenting and enthusiastic about building outstanding products. We have folks who are pragmatic, imaginative or a quirky combination of both. We yearn for purpose in our work & support each other to grow.
Role
We are seeking an experienced and analytical Customer Success Manager (CSM)
to drive value realization, adoption, and growth for our North American clients. Reporting to the Customer Success Lead, the CSM will act as a strategic advisor, ensuring customers achieve their business outcomes through Pando’s platform.
Key Responsibilities
Proactively quantify and report business value delivered, including savings, efficiency gains, and service improvements
Use product usage data to identify adoption gaps and optimize value delivery
Own customer relationships across operational and executive levels
Create and execute success plans tied to customer goals and KPIs
Conduct regular business reviews, product roadmap discussions, and training sessions
Resolve issues by coordinating with Support & Technical teams
Identify upsell and expansion opportunities in partnership with Sales
Promote Customer Advocacy through case studies and reference programs
Ensure smooth renewals,