POSITION SUMMARY
Process all guest check-ins by confirming reservations, assigning room, and
issuing and activating room key. Process all payment types such as room charges,
cash, checks, debit, or credit. Process all check-outs including resolving any
late and disputed charges. Answer, record, and process all guest calls,
messages, requests, questions, or concerns. Coordinate with Housekeeping to
track readiness of rooms for check-in. Communicate parking procedures to
guests/visitors and dispatch bell staff or valet staff as needed. Supply guests
with directions and information regarding property and local areas of interest.
Run daily reports (number of arrivals, departures), identify any special
requests, and check reports for accuracy. Complete designated cashier and
closing reports in the computer system. Cash guests' personal checks and
traveler's checks. Count bank at the beginning and end of shift. Balance and
drop receipts according to Accounting specifications.
Follow all company safety and security policies and procedures; report
accidents, injuries,
and unsafe work conditions to manager. Follow all company
policies and procedures; ensure uniform and personal appearance are clean and
skilled; maintain confidentiality of proprietary information; protect
company assets. Welcome and acknowledge all guests according to company
standards; anticipate and address guests’ service needs; assist individuals with
disabilities; thank guests with genuine appreciation. Speak with others using
clear and professional language; answer telephones using appropriate etiquette.
Develop and maintain positive working relationships with others. Comply with
quality assurance expectations and standards. Stand, sit, or walk for an
extended period of time. Move, lift, carry, push, pull, and place objects
weighing less than or equal to 10 pounds without assistance. Perform other
reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school
📌 Front Office Associate (Pune)
🏢 Marriott
📍 Pune