Key Responsibilities:
● Manage store opening, closing, and shift handovers as per SOP.
● Ensure housekeeping SOP compliance, cleanliness standards, attendance tracking, and timely replacement of worn-out items.
● Conduct display audits and ensure visual merchandising compliance across the Experience Center.
● Perform routine facility checks, manage consumables, oversee coffee machine/equipment maintenance, and coordinate with admin teams.
● Monitor service provider SLAs and escalate facility or maintenance issues as required.
● Deliver a warm meet-and-greet experience and ensure effective customer qualification upon arrival.
● Own customer ticket management, VMS entries, escalation handling, and resolution tracking.
● Minimize customer wait times through productive designer allocation and queue management.
● Track walkouts, collect customer feedback, and implement actions to improve the overall customer experience.
● Ensure adherence to operational standards, safety guidelines, and company policies while driving continuous improvement.

📌 Assistant Store Manager (Gurugram)
🏢 LivSpace
📍 Gurugram