Some careers shine brighter than others.
If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
We are currently seeking an experienced qualified to join our team in the role of Manager - Business Management
In this role, you will:
Partner with Shared Services and Value Streams across Performance Oversight, Service Oversight & Supplier Management (service catalogue, internal third-party management, governance/billing), and Workforce Strategy & Experience (strategic planning, capacity frameworks, colleague experience).




Deliver weekly service performance reporting with strong quality control: accuracy, timeliness, and clear narrative fit for senior stakeholders.
Coordinate with Data Feed Owners (DFOs) and Approvers to gather high-quality inputs, challenge commentary where needed, and secure clarifications fast.
Liaise with Business Managers to finalise packs for executive consumption, including CIB/HCIB and Entity COOs (UK, HK, AME).
Build an end-to-end understanding of Value Stream services, linking internal operational measures to tangible customer outcomes.
Prepare Customer Sentiment reporting, shifting from journey-based views to an outcomes-led approach with actionable insights.
Support delivery of CX experiments, ensuring consistent definitions, aligned metrics/OKRs across Value Streams, and timely updates for forums/board papers/governance.
Partner with Data & Analytics (and ServCo/internal teams) to drive automation, create reusable s

📌 Manager Business Management (Hyderabad)
🏢 HSBC
📍 Hyderabad