Company Profile

Lennox (NYSE: LII) Driven by 130 years of legacy, HVAC and refrigeration success, Lennox provides our residential and commercial customers with industry-leading climate-control solutions. At Lennox, we win as a team, aiming for excellence and delivering innovative, sustainable products and services. Our culture guides us and creates a workplace where all employees feel heard and welcomed. Lennox is a global community that values each team member’s contributions and offers a supportive workplace for career development. Come, stay, and grow with us.

Job Description

This specialist is responsible for handling a variety of incoming customer calls and fulfilling customer needs to ensure customer satisfaction. Calls are non-routine and require deviation from standard screens, scripts and procedures. The specialist may need to respond to e-mail inquiries.

While providing outstanding customer service is the primary function, the specialist may also need to provide minimal selling or promotion of products and services

Duties Include, But Are Not Limited To





Handle situations that may require adaptation of response or extensive research according to customer response.
Resolve problems escalated through lower staff levels.
Coordinate with a wide variety of functions within the company and provide liaison with customers during post delivery times.
Review warranty claims, discuss product capabilities and problems in light of customer needs, and provide special pricing for non-standard warranty items and repairs.
Resolve problems and discrepancies regarding shortages, over shipments, defective products, repairs and the like.
Resolve return credit problems.
Use computerized system for tracking, information gathering and/or troubleshooting.

The specialist may be asked to perform activities within product service, repair, consumer relations, warranty claims and similar areas and provide work leadership to lower level customer service staff.

The person in thi

📌 Specialist - Customer Service (Chennai)
🏢 Lennox India Technology Centre
📍 Chennai