POSITION SUMMARY

Respond promptly to requests from guests and other departments. Identify and
report preventative or other maintenance issues in public areas or guest rooms.
Post caution signs. Contact other departments directly for urgent repairs.
Deliver guest requests and set up furniture items in guest rooms as requested.
Remove items from hallways and transport to service areas, including debris,
room service food and beverage trays, unread newspapers, soiled linens, and
trash placed near Housekeeper carts. Clean, maintain, and store cleaning
equipment.

Follow all company and safety and security policies and procedures; report any
maintenance problems, safety hazards, accidents, or injuries; complete safety
training and certifications; properly store flammable materials. Ensure uniform
and personal appearance are clean and professional; maintain confidentiality of
proprietary information. Welcome and acknowledge all guests according to company
standards; anticipate and address guests’ service needs; assist individuals with




disabilities; thank guests with genuine appreciation. Speak with others using
transparent and professional language. Support team to reach common goals. Ensure
adherence to quality expectations and standards. Move, lift, carry, and place
objects weighing less than or equal to 55 pounds without assistance and in
excess of 55 pounds with assistance. Ability to push and pull a loaded a
housekeeping cart and other work-related machinery over sloping and uneven
surfaces. Reach overhead and below the knees, including bending, twisting,
pulling, and stooping. Visually inspect tools, equipment, or machines (e.g., to
identify defects). Grasp, turn, and manipulate objects of varying size and
weight, requiring fine motor skills and hand-eye coordination. Move through
narrow, confined, or elevated spaces. Move up and down a ladder. Stand, sit,
kneel, or walk for an extended period across an entire work shift. Perform other
reasonable job duties as requested

📌 Guest Service Associate (Thrippunithura)
🏢 Marriott
📍 Thrippunithura