Job Description:

Position Summary
We are seeking an experienced and highly organized Project Manager to lead and standardize the end-to-end onboarding process for new customers, particularly large enterprise accounts. Department: Customer Success

This role is critical to ensuring smooth customer implementation, reducing onboarding delays, improving customer satisfaction, and eliminating revenue leakage caused by inconsistent project execution.

The ideal candidate will have a strong background in managing customer-facing projects within a software product company, working directly with clients, internal delivery teams, and cross-functional stakeholders to drive successful onboarding outcomes.

Key Responsibilities
Customer Onboarding Project Leadership
• Own and manage the complete onboarding lifecycle for current customers from contract handoff through go live.
• Develop detailed project plans, timelines, milestones, deliverables, and risk mitigation strategies.
• Ensure onboarding projects are delivered on time, within scope, and aligned with customer expectations.
• Create repeatable onboarding frameworks to replace ad hoc implementation approaches.

Client & Stakeholder Management
• Serve as the primary project contact for customers during onboarding.
• Build solid working relationships with customer stakeholders.
• Lead project kick-off meetings, status reviews, escalation calls, and executive updates.
• Manage expectations proactively and ensure transparent communication throughout implementation.

Cross-Functional Coordination
• Collaborate with Sales, Customer Success, Product Management, Development, Support, Training, and Finance teams.
• Coordinate internal resources to ensure smooth delivery of implementation tasks.
• Remove blockers and resolve dependencies across departments.

Process Improvement & Governance
• Standardize onboarding methodologies,



templates, governance models, and best practices.
• Identify bottlenecks causing delays or revenue leakage.
• Implement scalable processes for enterprise customer onboarding.
• Track lessons learned and continuously improve implementation efficiency.

Risk, Issue & Revenue Management
• Identify project risks early and develop mitigation plans.
• Escalate critical issues appropriately.
• Ensure timely completion of onboarding milestones tied to billing and revenue recognition.
• Minimize implementation delays that impact customer satisfaction or cash flow.

Reporting & Performance Tracking
• Monitor onboarding KPIs such as:

- Time to go-live
- Project milestone adherence
- Customer satisfaction
- Escalation rates
- Revenue realization timelines

• Provide regular project reporting to leadership.

Required Qualifications
• Bachelor’s degree in business, Project Management, Engineering, Information Systems, or related field.
• PMP Certification or equivalent (Mandatory).
• 5+ years of project management experience.
• Proven experience in a software product / SaaS company.
• Strong background managing customer implementations or onboarding projects.
• Experience working directly with enterprise clients.
• Demonstrated success leading cross-functional teams.
• Excellent organizational, communication, and stakeholder management skills.

Preferred Qualifications
• Experience in customer onboarding, implementation, professional services, or customer success functions.
• Familiarity with CRM, project management, and collaboration tools.
• Experience with change management and process optimization.
• Strong commercial awareness related to delivery timelines and revenue impact.

(Working Hours/Timing: 9:30 AM to 6:30 PM) - 5 days

Interested candidate can send their resume on [email protected]
Call now on +91- (phone hidden)

📌 Hiring Project Manager (Customer Success) for software company in the window and door industry. (Vadodara)
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