Hiring for Customer Support Executive (Howrah)

Hiring for Customer Support Executive (Howrah)

10 Aug
|
RECEX
|
Howrah

10 Aug

RECEX

Howrah

Job Description: Key Responsibilities:

- Respond to customer inquiries via phone, email, chat, or in person in a qualified and timely manner.

- Assist customers with product/service information, order placement, and after-sales support.

- Process orders, returns, and exchanges accurately using company systems.

- Identify customer needs and recommend appropriate products or services.

- Handle complaints and resolve customer issues efficiently, escalating when necessary.

- Maintain detailed and accurate customer records in the CRM system.

- Meet or exceed individual and team sales targets and customer service KPIs.

- Provide feedback to the team on common customer issues to help improve products, services, and processes.

📌 Hiring for Customer Support Executive (Howrah)
🏢 RECEX
📍 Howrah

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