Key Responsibilities:
• Provide accurate, timely, and clear information to students regarding training-related matters, including
schedules, interventions, course progress, and attendance.
• Monitor and maintain student course progress and attendance records, including managing intervention
processes.
• Coordinate and manage Wisenet (Student Management System), including:
o Adding courses and students
o Providing student access
o Ensuring students complete courses within the Confirmation of Enrolment (CoE) duration
• Perform accurate data entry, administration, and compliance checks of student records in a timely
manner.
• Maintain and manage electronic student records and filing systems within the SMS.
• Provide administrative support to managers and the administration team as required.
• Complete pre-induction and post-induction process for the students.
• Generate and maintain reports related to course progress, attendance, and interventions.
• Ensure all records are accurate, up to date, and compliant with regulatory requirements.
• Provide high-quality customer service to students and stakeholders (in person, via phone, and in writing).
• Liaise with internal teams and external stakeholders as required.
• Follow all organizational policies, procedures, and participate in professional development activities.
Key Skills & Requirements:
• Advanced proficiency in Microsoft Word and Excel (formatting, reporting, and data analysis).
• Robust attention to detail and organizational skills.
• Excellent written and verbal communication skills.
• Ability to manage multiple tasks and meet deadlines.
• Understanding of compliance requirements in the education/training sector (preferred).
• Strong problem-solving and interpersonal skills.