Position Title Implementation Specialist Department / Location Client Services Cost center Number Reports to VP Product Operations Position/s that reports to this role PURPOSE (Why this role/job exist) As an Implementation Specialist, you will be responsible for ensuring that customers achieve success with their chosen solution, which is defined by effective implementation, high user adoption, and high return on investment. Leveraging your technical and consultative skills, you will achieve these goals by understanding the customer’s overall business objectives and provide recommendations on how to get the most out of HCM solutions within their business environment. Successful candidates thrive on creating value for clients, have exceptional client servicing skills, and are comfortable working in a fast-paced environment with multiple/competing priorities.
DUTIES AND RESPONSIBILITIES (Essential functions/key expectations or deliverables)
● Engage and individually manage a large volume portfolio of key customer accounts ● Work closely with stakeholders within each customer account to identify their workflow processes and business challenges to create a Business Requirements document and project plan in regard to the successful implementation of their chosen Gethired.com solution ● Oversee the successful implementation/configuration of Gethired.com product suite for each customer account by working with an Implementation Specialist ● Identify and prioritize accounts based on outstanding issues, strategic value and growth chance. ● Work collaboratively with various internal team/individuals for the best interest of the customer (technical support, engineering, sales, etc.)
QUALIFICATIONS AND REQUIREMENTS (Relevant experience, Education, etc.) ● Bachelor’s Degree or equivalent work experience in the software industry ● 4-7 years of strong customer delivery experience, managing projects related to business software such as ERP, CRM, SAAS applications ● Extensive technical account management & customer engagement experience ● Must have had hands on working knowledge of Implementation experience with business applications (e.g. SAP, Oracle, PeopleSoft) ● Excellent written & verbal communication skills ● Experience working with senior executive level personnel in customer accounts Must be willing to work in North American business timings