- Manage bookings which include domestic, international flights & Rail.
- Provide information on products/services- Visa, forex, Health Regulations/ Insurance
- Handle refund and cancellation of Domestic/International air tickets.
- Coordinate for the issuance of tickets with proper deal codes / use of bonus miles and other rewards that clients may want to utilize.
- Follow communication “scripts” when handling different topics
- Co-ordinate with client/implant/servicing team.
- Assistance in follow-up with invoicing and recoveries
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives. Additionally provide relevant information, brochures and publications to travelers.
- Build sustainable relationships and engage customers by taking going extra mile
Competencies:
- Effective communication skills along with active listening
- Excellent knowledge of computer reservations systems, GDS systems and e-travelling
- Ability to interact, communicate and negotiate effectively
- Ability to multi-task, set priorities and manage time effectively
- Sound knowledge of domestic and international travel trends
- Passionate interest in geography, solid domestic and international travel knowledge.
- Ability to assimilate information and to pay close attention to accuracy and detail.
Educational Qualification:
- Graduate with Diploma in Travel & Tourism Preferred
Experience: Total 4-6 years of relevant experience with a Travel Management Company.