Job Description:

Location: Mumbai (onsite)
Department: Customer Support / Operations
Reports to: Operations Manager
Prefered: Female

About Keepintouch

Keepintouch is a dynamic digital platform designed to help users stay connected, informed, and empowered. Our mission is to provide a seamless user experience with reliable, friendly, and timely assistance.

Key Responsibilities

- Provide first-level support to users via chat, email, or phone.
- Troubleshoot and resolve app-related issues, including login, data sync, notifications and feature queries.
- Coordinate with the technical and product team to report and track bugs or enhancement requests.
- Maintain detailed support logs, feedback reports, and FAQs.
- Assist in user onboarding, app demos, and basic training sessions.
- Monitor app performance and uptime, flagging potential issues proactively.
- Support social media queries or reviews related to app issues.
- Contribute ideas to improve user experience and retention.

Skills & Qualifications





- Bachelor’s degree in IT, Communications, or related field.
- 1–3 years of experience in customer support, app support, or helpdesk roles.
- Strong understanding of mobile apps, Android/iOS environments, and basi troubleshooting.
- Excellent communication skills — verbal, written, and interpersonal.
- Empathetic, patient, and customer-centric approach.
- Ability to multitask and work in a fast-paced environment.

Preferred Attributes

- Prior experience in a SaaS or mobile app company.
- Familiarity with CRM tools (e.g., Freshdesk, Zendesk, HubSpot).
- Comfortable working across cross-functional teams.

What We Offer

- A team-oriented and growth-oriented work environment.
- Opportunity to learn, innovate, and grow with a young digital brand.
- Competitive compensation and performance-based incentives.

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