We believe collective knowledge drives exceptional support. While our content currently serves a functional purpose, we are ready to elevate it into a true strategic asset. Nutanix is committed to delivering a proactive, customer-first experience by "shifting left"—empowering our customers with the right answers at the exact moment of need.
We are seeking experienced Content and Knowledge Manager(s) to lead this evolution. In this role, you will align cross-functional teams, leverage your technical expertise, and execute a knowledge strategy that turns our ecosystem into a powerful, customer-enablement engine.
About The Team
You will be a key player in our global Support organization, reporting directly to the head of the Support Project Management Office (PMO) responsible for Strategy and Innovation. Our mission is to scale operational efficiency and elevate customer satisfaction in every interaction. We value action and collaboration,
giving you the runway to lead knowledge strategies that make a tangible impact.
Your Role
As the Content & Knowledge Manager, you will transform how technical information flows across the organization. Treating knowledge as a strategic asset, you will partner with our Support Engineers and Subject Matter Experts (SMEs) to build best-in-class knowledge programs.
By championing AI and automation, governing the documentation lifecycle, and optimizing relevance and findability, you will scale our knowledge operations. Ultimately, your work will directly empower support teams, drive self-service, and enhance the overall Nutanix customer experience.
Key Responsibilities Include
Knowledge & Program Strategy: Design and automate workflows that improve content accessibility, Knowledge Base (KB) performance, and scale support delivery. Drive continuous improvement initiatives based on data-driven insights, user feedback, and modern KM fra
📌 Support Content and Knowlege PM (Bengaluru)
🏢 Nutanix
📍 Bengaluru
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