US Healthcare EXPERIENCE 4–5 Yrs AR
1+ Yr TLFUNCTION Operations – RCMLOCATION Gurugram (Onsite)SHIFT Night (US Hours) Experience gate — This role requires 4–5 years of US healthcare AR experience, of which a minimum of 1 year must be as a Team Lead with formal team ownership (targets, coaching, reviews). SME/mentor-only profiles without TL accountability will not qualify
About The Role
The Team Lead – AR runs a pod of AR associates on live US provider accounts — owning the day’s output, the queue, the quality, and the people. This is a floor-leadership seat: you carry targets, run huddles, unblock associates in real time, and answer for your pod’s numbers in the weekly review.
You still know the work cold — when a complex denial or an angry payer call needs handling, you can take the headset.
Key Responsibilities
Run the Pod
Own daily allocation and queue management across assigned AR buckets — the right accounts, worked in the right order, by the right people
Drive daily productivity and quality targets; track per-associate output and intervene early, not at month-end
Run daily huddles — payer updates, error patterns from QA, and priorities for the shift
Own the Outcomes
Answer for pod-level metrics — resolution rate, aged-AR movement, appeal TAT, and quality scores — in weekly reviews with the AM/Manager
Handle escalated accounts and complex denials personally when needed
Partner with QA on calibration and turn audit findings into floor-level fixes
Build the People
Coach associates on payer-specific nuances, documentation quality, and call handling
Manage shift adherence, leave planning, and floor discipline for the pod
Identify and develop Sr Associate potential; give structured input into appraisals
Skills & Experience
Must-Have
4–5 years of hands-on US healthcare AR (provider side), with solid denials and appeals depth
Minimum 1 year as a Team Lead with formal ownership of team targets
📌 AR – Team Leader (Gurugram)
🏢 Neolytix
📍 Gurugram
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