Manage the complete user lifecycle, including onboarding, offboarding, access provisioning, and account modifications across Active Directory, Office 365, and related systems.

Provide L2 technical support to users across APAC offices and manage escalations from local L1 support teams, ensuring timely resolution within defined SLAs.

Monitor servers and storage systems, respond to alerts, plan capacity, and address performance or availability issues proactively.

Administer, patch, and troubleshoot Windows Server 2025 environments, including handling hardware faults, firmware updates, and warranty upgrades with OEM vendors.

Maintain and update the IT asset inventory (hardware, software licenses, peripherals), ensuring accurate records, timely audits, and lifecycle tracking.

Manage and troubleshoot office network infrastructure — LAN, Wi-Fi, switches, routers, firewalls, and VPN — to ensure high uptime and secure connectivity.

Coordinate with vendors and OEMs for warranty renewals, hardware replacements, and RMA processes.





Leverage AI-based tools and automation to diagnose recurring issues, generate resolutions, and improve support efficiency.

Document procedures, known issues, and standard operating procedures for the wider IT team.

Requirements

Key Skills:

Robust hands-on experience with Windows 11 desktop administration and troubleshooting.

Proficiency with Windows Server 2025 — installation, configuration, Active Directory, Group Policy, DNS, DHCP, and file services.

Solid working knowledge of Microsoft 365 administration (Exchange Online, Teams, SharePoint, OneDrive, licensing, and security).

Practical experience using AI-based tools (e.g., Copilot, ChatGPT, or similar) to diagnose and resolve system issues.

Demonstrated ability to manage escalations, prioritize tickets, and communicate clearly with users and stakeholders across geographies.

Experience maintaining IT asset inventories and coordinating warranty and vendor management.

Network trouble

📌 System Administrator (Mumbai)
🏢 SmartStream
📍 Mumbai