About the Company
We are a rapidly growing technology company specializing in e-commerce, retail, and custom system integration for gaming, content creation, rendering, AI, and qualified workstation PCs. Our portfolio includes PC components, peripherals, laptops, and complete custom-built systems from leading global brands.
Job Summary
The Store Manager is responsible for the overall management and smooth functioning of the retail store. This role ensures operational excellence, sales team discipline, inventory accuracy, customer satisfaction, and efficient coordination with internal departments. The Store Manager will oversee daily store operations, maintain company standards, ensure timely reporting, and act as the primary point of accountability for the store’s overall performance.
Key ResponsibilitiesStore Operations
· Manage the day-to-day operations of the retail store, ensuring smooth and efficient functioning.
· Take complete ownership of store opening and closing procedures as per company SOPs.
· Ensure the store remains fully operational during business hours with minimal disruptions.
· Coordinate with internal departments to ensure seamless execution of daily operations.
Team Management & Discipline
· Supervise and manage the sales team, ensuring professionalism and adherence to company policies.
· Monitor employee attendance, punctuality, grooming, and workplace discipline.
· Conduct daily team briefings and assign responsibilities.
· Ensure staff follow all company SOPs and customer service standards.
· Report disciplinary issues and performance concerns to HR and the Executive Operations Manager/COO.
Customer Experience & Escalation Management
· Handle customer escalations professionally and ensure timely resolution.
· Support the sales team in resolving complex customer concerns.
· Ensure every customer receives a